30-Day Worry-Free Return Policy


 

Return Policy

Last Updated: October 1, 2024

Thank you for choosing Theotokos Rosaries. We are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our 30-Day Worry-Free Return Policy ensures a seamless and risk-free shopping experience. Please read the details below to understand how you can return or exchange your items with ease.

30-Day Money-Back Guarantee

  • Satisfaction Guaranteed: If you are not entirely satisfied with your purchase, you can return the product within thirty (30) days from the delivery date for a full refund.
  • No Questions Asked: We believe in hassle-free returns. No need to provide a reason for your return.

Eligibility for Returns

  • Time Frame: Returns must be initiated within thirty (30) days of the delivery date.
  • Condition of Items: Items can be returned in used or unused condition. Please ensure that all tags, labels, and original packaging are included.
  • Exclusions: Personalized or customized items may not be eligible for returns unless they arrive defective or damaged.

How to Return Your Item

  1. Contact Our Customer Service:
  2. Prepare Your Package:
    • Original Packaging: Securely pack the item in its original packaging to prevent any damage during transit.
    • Include Documentation: Ensure all original tags, labels, and any included accessories are part of the return.
  3. Ship the Item:
    • Return Address:
      Attn: Returns RMA #
Kalno g., 4
Telsiai, LT-87131
Lithuania
    • RMA Number: If provided by our customer service, include your Return Merchandise Authorization (RMA) number on the package.
    • Shipping Costs: You are responsible for all return shipping charges. We recommend using a trackable shipping method to ensure your return arrives safely, as we cannot be held liable for lost or undelivered packages.

Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
  • Processing Time: Refunds will be processed within seven (7) business days after the inspection.
  • Refund Method: Refunds will be issued to the original payment method used during purchase.
  • Notification: You will receive an email confirmation once your refund has been processed.

Defective or Damaged Items

  • Immediate Action: If you receive a defective or damaged product, please contact us immediately at info@theotokosrosaries.com.
  • Replacement or Refund: We will arrange for a replacement or provide a full refund, including any applicable shipping costs.

Extended Return Period

90-Day Returns: Purchases made within the last ninety (90) days may also be eligible for a refund or exchange. Please contact us to discuss your options.

Questions and Support

If you have any questions or need assistance with our return policy, please do not hesitate to reach out to our customer service team:

📧 info@theotokosrosaries.com

Thank you for your trust and support!

Theotokos Rosaries Team